Job Description

Job Description

Job Description

Dispatcher – Private Ambulance

Starting Pay: $20.01/hour + Shift Differentials + Overtime

Coastal Ambulance is seeking dependable, detail-oriented professionals to join our Communications team as Dispatchers. This role is critical to daily operations and patient care, serving as the central point of coordination between hospitals, medical facilities, field crews, and internal departments.

Success in this position requires strong communication skills, excellent judgment, accurate data entry, and the ability to remain calm and professional in a fast-paced environment. Dispatchers manage ambulance transports, prioritize incoming requests, coordinate field resources, and help ensure every patient transport is handled efficiently and accurately.

Reliability matters. Accuracy is critical. This position is ideal for someone who takes pride in being organized, dependable, and able to think critically under pressure.

Schedule Snapshot

This position works rotating 12-hour shifts on a repeating two-week schedule and may include day shifts, overnight shifts, alternating weekends, holidays, and built-in overtime depending on shift rotation.

As a 24/7/365 healthcare operation, scheduling may include evenings, nights, weekends, holidays, hurricanes, tropical storms, and Mass Casualty Incidents (MCI).

Example Schedule Rotation Below:

Additional Pay Includes:

In addition to base pay + time and half for all hours over 40 per week, all Operations employees, including this position, receive shift differentials as follows:

Overnight, non-weekend days – Additional $4.00 per hour
Weekend Days – Additional $4.50 per hour
Weekend Overnights – Additional $5.00 per hour

Why Join Coastal?

Coastal Ambulance provides specialized ambulance transport services throughout Brevard County and beyond, including BLS, ALS, SCT, interfacility transports, same-day appointments, and critical care transports.

In addition to private ambulance services, we also support Brevard County’s 911 system through the Treat and Transfer protocol and assist Cape Canaveral Fire Department with 911 coverage during periods of increased operational demand.

Our field teams work with every hospital and healthcare facility in Brevard County, along with specialty facilities throughout Florida.

The Communications team plays a vital role in keeping that system moving. Dispatchers directly support patient care by coordinating crews, managing transport requests, and ensuring strong communication across the entire operation.

We believe in investing in our people. Every employee receives support from dedicated leadership, training, coaching, and opportunities for long-term career growth. Our goal is simple: if we take care of our people, they can provide the best care to our patients.

Benefits

Available to ALL Employees:

• Company-paid gym membership
• Company-paid BetterHelp mental health and wellness services
• Free continuing education as applicable to position, including BCLS, ACLS, PALS, and more
• 401(k) with company match (after eligibility period)

Full-Time Employees Also Receive:

• Medical / Dental / Vision insurance
  • Health insurance starting at only $20.40 per pay period for employee-only coverage
  • No copays for office visits or prescriptions
• Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability Insurance
• Optional additional life insurance and supplemental coverage through AFLAC and LegalShield
• Paid Time Off (PTO)
• 10 Paid Holidays per year
• Tuition assistance and scholarship opportunities

What You’ll Do

• Dispatch ambulance units using radio, telephone, and computer systems
• Coordinate emergent and non-emergent transport requests
• Prioritize calls based on urgency and operational need
• Monitor field unit routes, availability, and response times
• Communicate with hospitals, facilities, and medical providers regarding transport requests
• Maintain accurate documentation of dispatch activity and transport details
• Report delays, transport issues, and operational concerns to leadership
• Support Intake operations and customer service functions
• Assist in maintaining smooth day-to-day Communications Center operations

Strong documentation and data-entry accuracy are essential to success in this role.

What We’re Looking For

We are looking for someone with:

• Excellent communication and customer service skills
• Strong attention to detail
• Consistent reliability and strong attendance
• Critical thinking and sound judgment
• The ability to multitask and stay organized
• Professionalism under pressure
• Strong interpersonal skills and a team-focused mindset
• Adaptability in changing situations
• A desire to learn, grow, and contribute to a positive team environment

Qualifications

• High School Diploma or GED required
• Successful completion of in-house Intake Specialist training
• Proficiency in Microsoft Office
• Strong computer skills and moderate troubleshooting ability
• Strong knowledge of Brevard County and navigation preferred
• EMS, transportation, dispatch, logistics, or healthcare experience preferred
• Experience in high-volume communication environments strongly preferred
• Must be fluent in reading, writing, speaking, and understanding English

Our Culture

At Coastal, we operate with a Just Culture mindset and are guided by our core values of integrity, advocacy, motivation, compassionate care, ownership, attitude, safety, teamwork, adaptability, and lifelong learning.

We are looking for people who want to be part of a strong team, do meaningful work, and help others every day.

If you are dependable, detail-driven, and ready to make an impact, we encourage you to apply.

This position works rotating 12-hour shifts on a repeating two-week schedule and may include day shifts, overnight shifts, alternating weekends, holidays, and built-in overtime depending on shift rotation.

As a 24/7/365 healthcare operation, scheduling may include evenings, nights, weekends, holidays, hurricanes, tropical storms, and Mass Casualty Incidents (MCI).

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