Job Description

Insight Hospital and Medical Center Chicago ER Unit Clerk

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides patient care second to none!

General Summary: The ER Unit Clerk works as a team member with other ancillary personnel under the direction of the registered professional nurse to meet clerical needs for a specified population of patients. These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.

Duties and Responsibilities:

• Maintains the medical records of patients receiving care in the ER unit.
• Processes all orders in a timely fashion using the appropriate systems and forms for the completion of this task.
• Enters consultation requests in a timely and accurate manner.
• Checks medical records every three hours to ensure that all orders have been noted and processed.
• Ensures that medical records contain adequate supplies of forms for use by members of the healthcare team.
• Files laboratory results, radiology reports, operative reports, and other documents related to patient care in the medical record promptly.
• Thins the medical record as needed according to policy, maintaining the confidentiality and integrity of the thinned portions of the medical record.
• Ensures that the medical record is maintained in good order during the hospital stay and that all forms are placed in the correct sections of the record.
• Ensures that all forms and multiple copies of forms contain the correct patient identification label.
• Maintains a supply of medical record packets so those charts for new patients may be prepared within ten (10) minutes of patient arrival on the unit.
• Dismantles medical record and puts it into required order for sending to Health Information Management Department after patient discharge or expiration.
• Serves as the hub of unit communication for the healthcare team.
• Pages physicians and forwards responding calls as directed by the members of the healthcare team.
• Answers the telephone promptly using appropriate telephone etiquette to project a professional caring attitude.
• Answers patient call system promptly and conveys patient needs to the appropriate healthcare team member.
• Notifies the appropriate registered nurse when physicians arrive on the unit so that the nurse may join the physician for patient rounds.
• Notifies the resident and the registered nurse when newly admitted/transferred patients arrive on the unit.
• Assists the certified nursing assistant and environmental services in coordinating communication regarding discharges/transfers and cleaning of rooms in preparation for new admissions.
• Collects pagers/cell phones at the end of the shift and distributes them to oncoming staff members, recording which staff member has which pager/cell phone.
• Updates and maintains the unit whiteboard with needed information while maintaining patient privacy and confidentiality.
• Communicates with the oncoming clerical partner to keep them apprised of outstanding clerical issues. Updates required tracking logs and activity sheets for the nursing unit.
• Under the direction of the registered professional nurse and other healthcare team members, performs all of the following activities as directed, based on the needs of the patient population and the ER unit.
• Serves as the ER unit receptionist by greeting and directing individuals arriving in the patient care unit as needed.
• Maintains the fiscal integrity of the ER unit and hospital by ordering and using supplies appropriately.
• Checks current stock regularly to ensure supplies are available to meet unit needs.
• Maintains stock in an orderly manner to avoid damage to supplies before use.
• Notifies the clinical director of problems with obtaining supplies so that solutions may be put into effect promptly.
• Additional Duties and Responsibilities
• Ensures that care is provided for all patients incorporating the attributes of Careful Nursing.
• Trustworthy collaboration
• Health education
• Perfect skill in fostering safety and comfort
• Participatory – authoritative management
• Carries out other duties related to patient care and unit operations as assigned.

Required Knowledge, Skills, and Abilities:

• A High-School diploma is required.
• Previous ER unit secretary experience preferred.
• Computer experience preferred.
• Familiarity with medical terminology is preferred.
• Ability to concentrate on job duties amid many distractions required.
• Ability to maintain a high degree of accuracy in all work duties as required.

Benefits:

• Paid Sick Time - effective 90 days after employment
• Paid Vacation Time - effective 90 days after employment
• Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month
• Short and long-term disability and basic life insurance - after 30 days of employment

Insight is an equal opportunity employer and values workplace diversity!

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